A cookie is a tiny text file that a website can store on your machine and can read on subsequent visits. This allows that website to identify you and for example, remember to log you in the next time you visit.

This Website may use cookies and similar technologies for the following reasons:

To ensure you are properly logged in where this is necessary to use the site;

To track your progress through the site so we can make improvements to the service we offer you; and/or

To remember any preferences which the site may allow you to set

Cookies may be required to allow you to access and participate in certain areas of the Website. The cookies we store on your computer do not contain any personally identifiable information.

There are different types of cookies used for different purposes. The cookies we use are listed below under the four cookie categories proposed by the International Chamber of Commerce.

Strictly necessary cookies

These are cookies that are directly required to fulfil an action requested by you, such as logging in or adding an item to a shopping basket.

Performance cookies

These are cookies used to improve a website, for example for analytics that let companies see how their site is used and where to make improvements.

We use these performance cookies:

Cookie Name Purpose More information
Google Analytics _utma
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google’s privacy policy

Functionality cookies

These are cookies that are needed for a specific piece of functionality, often as a result of something you’re doing as a user, but aren’t directly requested by you. For example, in order to stop you from being repeatedly offered a service that you have previously said no to.

We don't use any functionality cookies.

Targeting cookies

These cookies can be quite intrusive as they track a user’s browsing behaviour from website to website, these are often used for targeted advertising.

We do not use any targeting cookies ourselves, however they are used on our website by third parties (see below).

Third-party cookies

These are cookies used by an external party who provide additional functionality to our website.

Our website uses the following third-party cookies:

Targeting cookies

These cookies can be quite intrusive as they track a user’s browsing behaviour from website to website, these are often used for targeted advertising.

Cookie Name Purpose More information
Add this xtc
These cookies are placed by AddThis who provide our social sharing functionality. AddThis use these cookies to track you across any websites using the AddThis functionality so they can analyse your browsing behaviour and help advertisers to serve you adverts targeted to your interests. privacy policy

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Managing and Deleting Cookies

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Disabling/Enabling cookies

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Managing and Deleting Cookies

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

Google Chrome (Link: https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en)

Microsoft Edge (Link: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy)

Mozilla Firefox (Link: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences)

Microsoft Internet Explorer (Link: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies)

Opera (Link: https://www.opera.com/help/tutorials/security/privacy/)

Apple Safari (link: https://support.apple.com/en-gb/safari)

To find information relating to other browsers, visit the browser developer's website.

To opt out of being tracked by Google Analytics across all websites, visit


Data Protection - How we use information about you

We, the Trustee of the E.ON UK Group of the ESPS will use your personal details to assess, deal with and pay any benefits you may be entitled to under the rules of the E.ON UK Group of the ESPS.

As part of the service we provide we may share your information with other organisations for the purposes of identifying accurate information as to your whereabouts or for the purpose of paying any benefits that you may be entitled to. We will handle your data in compliance with all relevant data protection legislation, including from May 2018 in compliance with the General Data Protection Regulation (GDPR). The Trustee of the E.ON UK Group of the ESPS is the data controller in respect of your personal information for the purposes of applicable data protection legislation.

Purpose of using information

We process information or data for the reasons/purposes above. This information may include:

personal details

family, lifestyle and social circumstances

financial details

employment and education details

goods or services provided

We may also need to process sensitive classes of information, such as physical or mental health details, in order to administer ill-health retirement payments and applications.

This information may be obtained from your employer, ex-employer, government agencies, service providers or from yourself.

We will only collect and use your personal information where:

there is a legal obligation for us to do so;

it is for our legitimate business interests; or

you have given us your consent to do so.

Our legitimate business interests include fulfilling our role in dealing with, assessing eligibility for and paying any benefits you may be entitled to. We will not use your data for our legitimate business interests if they are overridden by your interests, rights or freedoms.

You do not have to provide the information requested from you, but there may be a delay in the payment of your benefits if that information is not provided.

If we are processing your data on the basis of your consent you can withdraw your consent at any time by contacting Railpen (details shown under further information). The withdrawal of consent will not affect the processing of personal data carried out before consent was withdrawn.

Who the information may be shared with

From time to time we may need to share your information with other organisations. Where this is necessary we are required to comply with all aspects of relevant data protection legislation.

Your information will be shared with Railpen in order for them to provide pension administration services in line with the reasons/purposes outlined above.

The types of other organisations we may need to share some of your information with are:

claimants, beneficiaries, assignees and payees

pension schemes with which the person whose personal information we are processing has an association

trade and business associates and professional advisers

healthcare, social and welfare organisations

financial organisations and advisers

central and local government

service providers

ombudsmen and regulatory authorities


family, associates or representatives of the person whose personal data we are processing

tracing agencies

Retention of data

One of the key principles of the relevant data protection legislation, including the GDPR, is that the personal data we store and process shall be adequate, relevant and limited to what is necessary for the purpose it was originally collected. Our standard policy is for information or data to be kept for only as long as necessary. It is then disposed of in a managed and secure way. However, as pensions are a long term saving vehicle it may be necessary to retain your personal data for the remainder of your life and any Dependents’ lives in order to pay you the benefits you are entitled to along with any Dependent’s benefits payable.

Completing forms on behalf of a child

If you are completing forms, on behalf of a child we may also hold and use your personal information, which will be dealt with on the same basis as set out above.

Your rights

You will have a number of rights under data protection legislation. These include the right to:

see the information we hold about you;

request personal data to be amended if it is inaccurate or incomplete;

request the deletion or removal of personal data where there is no compelling reason for its continued use;

to block or restrict the processing of your personal data in certain circumstances; and

object to the processing of your personal data in certain circumstances

There is also a right under the GDPR to receive your personal data (in a structured, commonly used and machine-readable format) and to transfer your data to another service provider or data controller. This right applies where your data is being processed on the basis of your consent or in line with a contract to which you are party. Please note that for the majority of members, this is not applicable as we rely on our legitimate business interest to collect and process your data rather than individual consent or contracts.

Further information

If you wish to exercise any of your rights or have concerns about the processing of your personal data or, on behalf of the child in whose name this claim is made, or wish to raise any issues in relation to data protection, including in relation to the use of it by the Trustees or Railpen, please contact Railpen:

2 Rye Hill Office Park
Birmingham Road

Email: enquiries@railpen.com

If you are unhappy with how your personal information is being handled you also have the right to make a complaint to the Information Commissioner’s Office, an independent body set up to uphold information rights, which will investigate your complaint.